1. Q:

   What kind of pets do you allow? Do you permit exotic pets?
   A:

   Cats and Dogs are allowed, exotic animals are prohibited.
2. Q:

   How many pets may I have?
   A:

   2 pets per apartment
3. Q:

   Are there any deposits, special fees, or monthly charges to have a pet?
   A:

   Yes, pet fee for 1st pet is $300 non-refundable, 2nd pet is $150 non-refundable. Pet Rent: $10 per month per pet
4. Q:

   What must I bring with me to tour an apartment?
   A:

   Government issued photo identification required. (Drivers Licenses, Passport, Military Identification)
5. Q:

   What are your fees and monthly charges?
   A:

   Application fees of $50 per applicant, administrative fee of $200, roommate addition or deletion fee of $150.
6. SEE MORE QUESTIONS
7. Q:

   What are the income and credit qualifications?
   A:

   Applications are approved upon passing our standard credit and criminal background check, verification of rental and employment history for a period of two years. Monthly income must be equal to or greater than three times the monthly rent.
8. Q:

   What is acceptable "proof of income" to sign a lease?
   A:

   2 consecutive paycheck stubs or a copy of the most recent tax returns.
9. Q:

   What happens if I qualify for an apartment, but my roommate does not?
   A:

   You may wait thirty days and then re-apply.
10. Q:

    Is my security deposit totally refundable?
    A:

    The security deposit is refundable, however the $200 administrative fee and the $ 50 application fee per person is not refundable. Please refer to the qualifying standards for more detailed information.
11. Q:

    If I get a job transfer, can I break the lease?
    A:

    Yes, you may break the lease with a 60-day written notice and a termination fee equal to 1 month of rent.
12. SEE MORE QUESTIONS
13. Q:

    Can I change to a month-to-month lease plan after my first year?
    A:

    You may go month-to-month for a period of three months and will be required to pay the market rate rent during that time. At the end of the three months, you will be required to sign a new lease, or vacate the premises. A 30-day written notice is required prior to the end of the three months.
14. Q:

    What utilities are included in my lease?
    A:

    Pest Control is included in the rent. Water, Sewer and Trash are billed on separately, but collected with your rent at the leasing office.
15. Q:

    How long is the term of the lease?
    A:

    We offer 7-month through 12-month leases based on availability.
16. Q:

    Do you accept leases for short terms?
    A:

    We do not offer lease terms less than 7 months.
17. Q:

    Am I required to have renters insurance?
    A:

    Our residents are required to provide proof of Renters' Insurance with a minimum of $100,000 General Liability
18. SEE MORE QUESTIONS
19. Q:

    Do you offer furnished apartments?
    A:

    We do not offer furnished apartments
20. Q:

    Do you offer corporate apartments?
    A:

    We do not offer corporate apartments.
21. Q:

    If something needs to be repaired in my apartment, how do I report it?
    A:

    You may submit a service request by calling the leasing office, email bocavista@zrsmanagement.com or complete a service request through the resident portal.
22. Q:

    When is my rent payment due?
    A:

    Rent is due on the 1st of each month
23. Q:

    What day of the month am I liable for a late charge?
    A:

    Late Charges are accessed at 9:00am on the morning of the fourth of each month. Late rent must be paid in the form of a cashier check or money order and include the $100 late fee.
24. SEE MORE QUESTIONS
25. Q:

    Will you accept electronic payments from my bank?
    A:

    Yes, ACH transactions are welcomed.
26. Q:

    Is there a place where I can pay my rent after office hours?
    A:

    There is not an after-hours drop box, however ACH transactions are welcomed.
27. Q:

    There is a person who might be staying with me for a while, is that permitted by the lease?
    A:

    Guest may not stay more than 14 days.
28. Q:

    Do you have reserved parking?
    A:

    Parking is first come, first available.
29. Q:

    I have a motorcycle, where can I park it?
    A:

    Motorcycles are prohibited from parking anywhere other than a standard parking space.
30. SEE MORE QUESTIONS
31. Q:

    My children live with me in the summer; do I need to notify your office when they arrive?
    A:

    Yes, anyone staying with you for more than 14 days must be added to the lease agreement.
32. Q:

    Can I install my satellite dish at my apartment?
    A:

    Unfortunately, our community does not allow satellite dishes to be installed within the community.
33. Q:

    Do you have cable services?
    A:

    All apartment homes are cable ready and Brighthouse is the service provider.
34. Q:

    Does the property have a fitness center?
    A:

    Boca Vista offers a 24-hour state-of-the-art fitness center.
35. Q:

    Does the property have a swimming pool?
    A:

    Boca Vista has two resort style swimming pools for your enjoyment.
36. SEE MORE QUESTIONS
37. Q:

    Does the property offer on-site recycling?
    A:

    Boca Vista is not set up for this program.
38. Q:

    Are gas grills permitted at your property?
    A:

    Gas and Charcoal grills are prohibited.
39. Q:

    Is there any additional storage space available at your property?
    A:

    All apartment homes have outside storage on the patio/balcony
40. Q:

    Are residents permitted to paint their apartment?
    A:

    Yes, you may paint your apartment home. Additional cost will be assessed if it takes more than one coat of paint to cover the color at move out.
41. Q:

    Will you accept my delivery packages for me?
    A:

    Management will accept packages, however management will not be responsible for lost or damaged items.
42. SEE MORE QUESTIONS
43. Q:

    Do you have a list of Preferred Employers?
    A:

    Discounted Application Fees, Administrative Fees and waive Security Deposits with approved credit offered to Seminole County Employees, Florida Hospital Associates, Century Link, Altamonte Springs Mall, San Diego Golf Academy.
44. Q:

    Where do I register to Vote?
    A:

    www.registertovote.com
45. Q:

    How is your property different from the competition?
    A:

    1. Newly Renovated Interiors complete with two-tone paint, brand new cabinets, steel metallic appliances, wood style flooring.
    2. 24-hour State of the Art Fitness Center
    3. Walking trail along the picturesque Little Wekiva River

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If you have a Police, Fire, or Medical Emergency please contact the local Police Department. 

For a maintenance emergency, please contact the Management Office at (407) 862-6204 and select the prompt for emergency maintenance. A member of our Maintenance team will contact you shortly.